Frequently Asked Questions
WELCOME TO EOD+
ESSENTIAL OIL DIFFUSERS + AROMA ACCESSORIES
Q: WHERE DOES EOD+ SHIP?
- A: We ship Internationally! In the US - ALL territories can ship via USPS & UPS
Outside of the US - we use USPS International & UPS International Ecomony
Q: WHAT DOES SHIPPING COST?
- A: We periodically offer Free Shipping so keep checking in or sign up for deal notifications. Current US shipping rates start at $4.95 for small items with a max Flat Rate of $125 on orders over 100LBS
HOW LONG DOES DELIVERY TAKE?
- A: We ship from central PA so East coast orders arrive within 1-3 days, West coast & territories take 2-7 Days depending on carrier selected. Central states arrive within 2-4 days. USPS is usually quicker, although delivery times are not guaranteed.
Q: CAN I RETURN AN ITEM?
- A: YES - items are 100% refundable within 20 days if they are in new, unused condition, or if there is a problem with the item.
- a 20% fee will be deducted for all used items being returned and a max of 1 used item per type is accepted. (so please do not use 10 roller bottles and then decide to send them back - try 1 before deciding to return).
- Returns after 20 days will not be accepted.
Q: DO YOU SELL ESSENTIAL OILS?
- A: No - Our focus is on high quality accessories - However, we do occasionally offer a deal on small kits containing the most popular oils like lavender.
WHAT SHOULD I DO IF I HAVE A PROBLEM WITH MY DELIVERY/ORDER?
- A: CONTACT US RIGHT AWAY -For fastest resolution - use the contact form here